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Memory-Enhancing Techniques for Investigative Interviewing : The Cognitive Interview |
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Ronald P. Fisher, Ph,D. and R. Edward Geiselman, Ph.D. | | | Charles C. Thomas, Publishers / Softcover / Jul 1992 9780398058005 (ISBN-10: 0398058008) | | Psychology | | price: $85.00 (may be subject to change) | | 232 pages | |
Not in Stock, usually ships in 3-4 weeks |
Despite the obvious importance of eyewitness information in criminal investigation, police receive surprisingly little instruction on how to conduct an effective interview with a cooperative eyewitness. More than half of police departments have no formal training whatsoever for newly appointed investigators. Most texts in police science either completely omit the issue of effective interviewing techniques or provide only superficial coverage. This manual provides guiding principles to effective interviewing, with specific techniques to be used and others to be avoided. There are principles of memory retrieval so that the reader will understand why to employ specific techniques -- for example, when to use open-ended versus direct short-answer questions, effective use of pauses, asking follow-up questions, cues to name and number recall, etc. There is the strategy of interview sequential structure -- that is, what to probe for at the beginning, middle, and end of the interview. Also included are practical exercises and real-world experiences. The book will also be helpful for attorneys in conducting investigative interviews. Table of Contents: Preface Chapter 1. Introduction 2. The Complexity of Eyewitness Memory Memory and Forgetting The Cognitive Interview 3. Dynamics of the Interview Encouraging the Eyewitness’s Active Participation Developing Rapport Interviewer’s versus Eyewitness’s Expectations and Goals Understanding the Eyewitness’s Concerns Altering the Eyewitness’s Behavior Establishing Favorable Community-Police Relations Chapter Summary 4. Overcoming Eyewitness Limitations Controlling Eyewitness Anxiety Increasing Eyewitness Confidence Overcoming Eyewitness’s Suppressing Information Facilitating Eyewitness Communication Inducing Detailed Descriptions Chapter Summary 5. Logistics of Interviewing Where to Conduct the Interview When to Conduct the Interview Conducting Multiple Interviews with Eyewitnesses Prolonging the Interview Chapter Summary 6. Mechanics of Interviewing Wording Questions Closed versus Open-Ended Questions Pace and Timing of Questions Tone of Voice Increasing the Interviewer’s Comprehension and Recording of the Eyewitness’s Statement Reviewing the Eyewitness’s Description Chapter Summary 7. Principles of Cognition Limited Mental Resources Mental Representation Memory Retrieval Chapter Summary 8. Practical Techniques to Facilitate Memory Recreating the Context of the Original Event Focused Concentration Multiple Retrieval Attempts Varied Retrieval Recalling Specific Information Chapter Summary 9. Witness-Compatible Questioning Individual Eyewitness Expertise Individual Eyewitness Images Chapter Summary 10. Probing Image and Concept Memory Codes Probing Image Codes Probing Concept Codes Chapter Summary 11. Sequence of the Cognitive Interview Introduction Open-Ended Narration Probing Memory Codes Reviewing the Interview Closing the Interview Chapter Summary 12. Sample Interviews with Analysis Interview One Interview Two 13. Training Program to Learn Cognitive Interviewing Thirteen Basic Skills Practice Schedule Expected Errors Feedback Appendix A. Reference Guide to Conducting the Cognitive Interview Appendix B. Summary of Research Bibliography Author Index Subject Index |
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