DVD training for mediators to use in any dispute with one or more high conflict people.
This 3-hour seminar provides information about the predictable patterns of five common types of high conflict people, including case examples. Ten Tips are provided for mediators to use in managing their disputes, which are respectful, calming of their negative emotions, and which focus on tasks and setting limits. Bill Eddy livens this presentation with humor, surprising insights and dozens of practical suggestions for mediators to use in any conflict involving one or more high conflict people.
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