Facilitator: Marion Langford, M.Ed.
SickKids CCMH Learning Institute
Location: SickKids Centre for Community Mental Health - Learning Institute, 114 Maitland Street, Toronto, ON, M4Y 1E1, 2nd Floor, Seminar Rooms ABC
This training is suitable for: New supervisors or those who hope to take over a supervisory position in the future. It is also suitable for experienced supervisors who would like to fine-tune their supervisory abilities in Health & Human Services.
Description: Supervisors play a dual role, i.e. ensuring good quality work is being delivered by individual performers, but also that the team is working optimally to support one another. As part of this role, the ability to hold difficult conversations that invites people to communicate clearly the expectations and boundaries is an essential skill. This workshop will offer insight, tools and strategies in holding difficult conversations through appreciative listening, identifying conflict patterns, understanding the observational process and how to create and communicate boundaries/limits. Time will be provided to discuss any current dilemmas and develop an approach for when participants return to work.
This is Learning Module 3 of the 2019 Certificate for New Supervisors. Individual modules may be taken separately from the certificate program.