Facilitator: Marion Langford, M.Ed.
SickKids CCMH Learning Institute
This training is suitable for: All professionals who want to improve their skills in conducting difficult conversations in the workplace.
Description: This workshop will help participants discover their own strengths and style of communication. Using a combination of self-awareness and conversational tools, participants will have the opportunity to apply and practice the tools in a safe learning environment. Strategies on how to acquire effective listening and inquiry skills when engaging others in conversation, as well as how to develop clarity around needs assumptions during those conversations will be covered. Participants will leave the workshop with a communications toolkit that will increase confidence and preparation for future difficult conversations.
This is Learning Module 4 from the Fall 2018 Management Certificate. Individual modules may be taken separately from the certificate program.
Location: SickKids Centre for Community Mental Health - Learning Institute, 114 Maitland Street, Toronto, ON, M4Y 1E1, 2nd Floor, Seminar Rooms ABC