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Sep 24th - Building Recovery Capital in Canada: Building on Our Strengths to Overcome Addiction - Nova Scotia [Last Door Recovery Society]
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Events and Happenings
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Monday, November 25th 2013

Managing the High-Stress, High-Conflict Workplace

Françoise Mathieu, MEd, CCC Meaghan Welfare, BA
presented by Leading Edge Seminars, Inc

Date: Monday, November 25, 2013
Time: 9:00 am to 4:30 pm
Location: YWCA Elm Centre, 87 Elm Street, Toronto
Fee: $225 (+ HST) after Sept. 13

Please see Leading Edge Seminars' fees page for multiple-registration discounts.

Helping professionals who work in agencies or organizations — or even just with other colleagues — face stress on two fronts. On one hand, many agencies and practices are currently facing a new climate of fiscal austerity and organizational upheaval that can contribute to environments fraught with stress, uncertainty, transformation, and conflict. On the other hand, staff who work in the helping professions spend their days addressing client problems, hearing difficult stories, and being exposed to secondary and primary trauma.

This workshop will explore the ever-present topic of workplace conflict and its unique aspects within the helping professions.

With so many competing demands, stressors due to workplace conflict are often overlooked and minimized, yet when compounded with the stress of the work, such conflict can have disastrous effects on the health of an agency or practice and its staff. In this workshop, you will learn why workplace conflict is important and how to harness it for creativity, productivity, and facilitation of lasting relationships.

Françoise Mathieu and Meaghan Welfare bring their combined 30 years of expertise in the areas of trauma, burnout, compassion fatigue, conflict management, and organizational health to offer this hands-on, strategy-filled workshop using case examples and problem-based learning.

You will learn —

How to manage compassion fatigue and burnout in the high-stress, high-trauma workplace
Why conflict is so important
How we can harness conflict
About five tools for making conflict work

About the Presenters:

Françoise Mathieu, MEd, CCC, is a Certified Mental Health Counsellor and a compassion fatigue specialist with over 20 years of experience in the field of trauma counselling and community mental health. As the director of Compassion Fatigue Solutions and one of the leaders of education in compassion fatigue and vicarious trauma in Canada, Françoise has given hundreds of seminars across the country to thousands of helping professionals in the fields of health care, trauma services, law enforcement, education, and addiction treatment. She is the author of The Compassion Fatigue Workbook. For more information on her work, please visit

Meaghan Welfare, BA, is a conflict management practitioner with the Department of National Defence at the Canadian Forces Base in Kingston, Ontario. She is also a Certified Compassion Fatigue Educator with the Green Cross Academy of Traumatology. Meaghan has many years of experience working in the field of conflict management in the workplace, community, family, and criminal justice system. In addition, she develops and delivers training in the fields of communication, workplace bullying, decision-making for boards of directors, and compassion fatigue and vicarious trauma, among others.


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