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Feb 24th - Psychology Education Day [SickKids]
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Events and Happenings
If you have an event that you would like to see listed here, send an e-mail at [email protected]. (Listings are free!)
Friday, June 23rd 2017

CARE4YOU: The Conference that CARES for those who CARE for others.

Alana Hirsh, Françoise Mathieu, Patricia Fisher and more
presented by CARE4YOU

Sheraton Centre Hotel, 123 Queen street West, Toronto, Ontario

Conference Agenda

These Sessions require separate registration, in addition to CARE4YOU conference Registration.


Compassion Fatigue Train the Trainer Booster
1-day training program for Compassion Fatigue and Secondary Trauma Educators


Building Resilient Teams: Organizational Health in Trauma-Exposed Environments
1-day training program for Supervisors and Managers


7:15 Morning Yoga (Optional)
Start your day with a little self-care by participating in a compassionate yoga practice woven with mindful self-care. Bring a Yoga Mat or use one of the towels we provide, and dress to move from sitting to standing positions with ease.

Beth Reynolds-Lewis, Compassion Fatigue Trainer, trauma educator, mindfulness educator and a Yoga Alliance certified teacher.

Kay Glidden, Compassion Fatigue Trainer, trauma educator, and experienced mindfulness educator.


8:30 Investing in Your Team: The ROI on Organizational Health Assessments and Training
Dr. Patricia Fisher, R.Psych., L.Psych., Co-Executive Director, TEND
Françoise Mathieu, M.Ed., RP, CCC., Co-Executive Director, TEND

Change, uncertainty, reorganization, conflict, stress, trauma-exposure, funding…these and many other factors can compromise the health of you and your workplace. After 50 years of combined work in the field, Dr. Patricia Fisher and Françoise Mathieu have guided thousands of individuals and organizations to address the normal consequences of their life and work. They will share inspiring stories of agencies and individuals who have invested in creating positive, sustained change.

9:30 Managing Your Recovery: A Self-Advocacy Guide
Bernie Gluckstein & Dianne Henderson, Gluckstein Personal Injury Lawyers

As a result of dramatic changes in government benefits for survivors of motor vehicle accidents, Gluckstein presents a valuable reference guide for those seeking health services after their benefits are denied or exhausted. The Guide outlines the publicly funded health services that are available in Ontario, their eligibility criteria and reliable contact information. The Guide also speaks about such things as the changes to the accident benefits schedule and includes a draft of a Power of Attorney for Personal Care.

9:45 BREAK

10:00 Bringing the Ivory Towers into the Swamp: Transforming Compassion Fatigue Concepts into Real Skills
Brian C. Miller, Ph.D., Director of Children’s Behavioral Health, Intermountain Primary Children’s Hospital

The negative effects of exposure to the hearing and experiencing images of trauma—indirect trauma and compassion fatigue—are well known. Most approaches aimed at lessening the effects of indirect trauma emphasize self-care–what we do off of the job. In contrast to this self-care approach, the CE-CERT model (Components for Effecting Clinician Experience and Reducing Trauma, Miller and Sprang, 2016) synthesizes evidence-informed components to sustain the emotion regulation of the helping professional, even in the midst of difficult situations. The goal is to enhance the experience itself, not just to recover afterwards. There is evidence that these skills can not only help us “tolerate” difficult this sometimes difficult work, but can help us love our jobs.


1A Compassion Fatigue 101
Françoise Mathieu, M.Ed., RP, CCC, Co-Executive Director, TEND

Compassion Fatigue (CF) refers to the profound emotional and physical exhaustion that helping professionals can develop over the course of their career. It is characterized by a shift in a professional’s sense of hope and optimism about the future and the value of their work. CF damages feelings of compassion and empathy towards clients in need and colleagues, which in turn can cause a decline in the quality of care provided.

Although some of the challenges of the work cannot be changed overnight, staff can learn concrete tools which will equip them to deal with the realities of their work.

2A Organizational Health 101
Dr. Patricia Fisher, R.Psych., L.Psych., Co-Executive Director, TEND

How do you assess the health and productivity of your teams? What can be done to improve the health of your organization and increase the quality of service to your clients? Dr. Fisher will introduce her model of organizational health and will describe the key steps of an Organizational Health Assessment and the key interventions she most often recommends.

The Art of Navigating Difficult Conversations
Meaghan Welfare, Director of Conflict Engagement Inc., & TEND Associate

It takes courage and confidence to engage in difficult conversations. This session will explore the key techniques and tools you require to navigate difficult conversations and harness the possibilities of effective conflict management.

Grounding Techniques and The Neurobiology of Stress
Diana Tikasz, MSW, RSW, Coordinator, Sexual Assault/Domestic Violence Care Centre, Hamilton Health Sciences And TEND Associate

Do you ever find yourself asking “Why am I reacting this way?” How come I don’t have more control?”

The pace, content and competing demands of the modern workplace has left many of us operating in constant stress overdrive. As a result, we see many negative physical, emotional, behavioural and relational consequences in the workplace. This session will teach the basics of how your brain reacts to stress and introduce you to some techniques to move you out of states of reactivity into the place of possibility where we are centered amongst chaos and can choose how we wish to respond.

12:15 LUNCH

1:00 A Journey through our Kaleidoscope: Wellbeing and a Culture of Kindness
Shannon Landry, Chief Nursing Executive, Bluewater Health
Linda Morrison, Director of Organizational Development, Bluewater Health

This session will explore the journey towards a culture of welbeing and kindness at Bluewater Health. Shannon and Linda willl share details of their journey to create a healthy work environment to support their exceptional team’s health, safety and wellbeing – including where they started, pitfalls along the way, how they stayed on track and keep moving forward. The team will highlight tactics and learning’s they are navigating to ensure transformational change and sustainable practice as they care for those who care for others.


The Need for Compassion: Self-care in the World of Addiction Medicine
Dr. Alana Hirsh, MD, CCFP-EM, Family Physician & Addiction Medicine Advocate

Burnout is a common affliction for workers in the field of drug abuse. Join Dr. Alana Hirsh as she discusses her experiences working in Vancouver’s Downtown Eastside – the epicenter of the current opioid epidemic – with Canada’s poorest, most drug-dependent and mentally ill population. She will share her attraction to this work, her journey through burnout, and the lessons she learned in recovery. She will teach the practices she now employs, in particular self-compassion, which can assist us not only to work, but to thrive in the service of drug using, or any challenging population.

Calming the storm: Practical skills in verbal de-escalation
Mike Condra, Ph.D., Consultant & Trainer, Private Practice & TEND Associate

Sometimes our work involves interacting with people who are disgruntled or angry. These interactions at times “fully exercise” our professional skills, and can leave us drained, “edgy” and anxious. Cumulatively, interactions like these can lead to feelings of fatigue and cynicism.

In this session, you will learn about the principles and the practical steps involved in de-escalation. Beginning with the three guiding principles which underlie the process, Dr. Condra will discuss practical steps to effective de-escalation: controlling the environment, managing the emotional state and engaging cognitive processing.

Finally he will discuss some the important “Do’s” and “Don’ts” of debriefing. The focus of the session will be on developing an understanding of de-escalation and describing practical strategies needed to produce an effective outcome – and to leave you feeling more comfortable and less drained.

Equine Assisted Therapy
Rebecca Brown, MSW, RSW, CCC, Equine Therapist, & TEND Associate

Equine Assisted Therapy is a therapeutic model of counselling using horses as part of the treatment team. Together with a certified Mental Health Practitioner and an Equine Specialist, horses provide on the ground experiences to promote emotional growth, learning and healing from a wide variety of emotional, mental health and traumatic experiences. Equine Assisted Therapy is evidence based and completely transforms therapy for clients by staying in the moment by using the immediate interactions of horses to work through issues, experiences and obstacles in their lives.

Mindfulness: how it saved me and helped me to savour life!
Valerie Spironello, MSW RSW, Counsellor, Private Practice, Choose Wellness & TEND Associate

Valerie will share her experience of mindfulness as both a self awareness and self care practice that can help us to keep healthy and grounded both personally and professionally.

Bring your beginners mind and curiosity as Valerie looks at what it means to be mindful and starts to explore some of the many incredible benefits that are available to us in each and every moment of our lives.

3:15 BREAK

Investing in YOU
Françoise Mathieu, M.Ed., RP, CCC., Co-Executive Director, TEND

5:00 Conference Ends


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