Facilitator: Marion Langford M.Ed.
SickKids CCMH Learning Institute
This May 25, 26, 27, 28 and 29, 2020 training will be offered as a live webinar series
This training is suitable for: All professionals who want to improve their skills in conducting difficult conversations in the workplace.
This workshop will help participants discover their own strengths and style of communication. Using a combination of self-awareness and conversational tools, participants will have the opportunity to apply and practice the tools in a safe learning environment. Strategies on how to acquire effective listening and inquiry skills when engaging others in conversation, as well as how to develop clarity around needs assumptions during those conversations will be covered. Participants will leave the workshop with a communications toolkit that will increase confidence and preparation for future difficult conversations.
This is Learning Module 4 of the Management Certificate. This module may be taken separately from the certificate program as a stand-alone workshop.