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Difficult Conversations : How to Discuss What Matters Most, 10th Anniversary Edition
Stone, Douglas, Bruce Patton and Sheila Heen of the Harvard Negotiation Project, with a foreword by Roger Fisher
Penguin Books / Softcover / 2010-11-01 / 0143118447
Communication / Work-related
price: $24.00 (may be subject to change)
288 pages
Not in stock - ships in one week.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

Decipher the underlying structure of every difficult conversation
Start a conversation without defensiveness
Listen for the meaning of what is not said
Stay balanced in the face of attacks and accusations
Move from emotion to productive problem solving

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authors
Heen, Sheila
Patton, Bruce
Stone, Douglas
other lists
Communication
Penguin
Work-related