The impact of events such as the 9/11 terrorist attacks and Hurricane Katrina were felt across the spectrum of organizations. Such events provide vivid illustrations of the exceptional circumstances that emergency and protective service agencies and businesses alike can encounter. The goal of this book is to broaden the perspectives on the populations that need to be included when thinking about high risk groups and from whom insights into resilience and how it is enacted can be sought. The first chapter discusses high risk environments, sustained resilience and stress risk management. Chapter 2 explores family first responders and resilient mothers of special needs children, including case examples. Chapter 3 examines the resilience of Antarctic expeditioners, relationship dynamics, social support, and organizational climate. Information sharing, trust, empowerment and staying cool under pressure is also discussed. Chapter 4 covers business resilience, preventing loss versus facilitating survival, and the role of continuity planning. In Chapter 5, scientific advice for critical decision making, natural hazards and emergency management, uncertainty, team decision making, advice taking, and shared mental models is presented. Chapter 6 covers COP Shot, and the seeds of resiliency. Chapter 7 defines resiliency in high risk groups, and provides a qualitative analysis of law enforcement and elite military personnel. The Johns Hopkins Perspective is explored, focusing on the results and methods of structural modeling. Chapter 8 describes the psychological stress factors in modern military operations, mental hardiness, and leader influence. Chapter 9 pursues the ecological theory of resilience and adaptive capacity in emergency services. Ultimately, the book meets a need on how to respond effectively in a high risk environment, and the information contained will assist agencies and businesses to develop their capacity to adapt to unpredictable and challenging circumstances. Contents: Preface
CHAPTER 1. HIGH-RISK ENVIRONMENTS, SUSTAINED RESILIENCE, AND STRESS RISK MANAGEMENT Douglas Paton and John M. Violanti Introduction Risk and Resilience Consequences of Experiencing Critical Incidents High-Risk Groups and Professions Chapter Content References
CHAPTER 2. FAMILY FIRST RESPONDERS: RESILIENT MOTHERS OF SPECIAL NEEDS CHILDREN Cherie Castellano, Suzann B. Goldstein, and Marybeth Walsh Introduction Cherie’s Story: “I’m Here” Sue’s Story: “Bounce” Marybeth’s Story: “Why Not Me?” References
CHAPTER 3. STAYING COOL UNDER PRESSURE: RESILIENCE IN ANTARCTIC EXPEDITIONERS Kimberley Norris, Douglas Paton, and Jeff Ayton Introduction Understanding Resilience Modelling Resilience within Antarctic Populations Individual Resources Relationship Dynamics Organizational climate Social support Information sharing/communication Trust Empowerment Conclusion References
CHAPTER 4. BUSINESS RESILIENCE IN THE FACE OF CRISIS AND DISASTER Douglas Paton and John McClure Introduction Building Resilience into Business Activity Preventing Loss versus Facilitating Survival Building Resilience: The Role of Continuity Planning Developing Continuity Plans and Strategies Implementation Building Capability in Organizations Learning and Change in Contemporary Organizations Developing Effective Capability in Staff Selection and Training Organizational Implications References
CHAPTER 5. SCIENCE ADVICE FOR CRITICAL DECISION MAKING Emma E. Doyle and David M. Johnston Introduction Natural Hazards and Emergency Management Decision Making and Uncertainty Information Provision and Coping with Uncertainty Team Decision Making: Shared Mental Models Improving NZ Response Capability from 1995 to 2007 Advice Taking and Communicating Uncertainty Concluding Remarks: Building Resilience through Training References
CHAPTER 6. COP SHOT James J. Drylie Contents xv Introduction Seeds of Resiliency Nothing Is Routine One Man’s Resiliency
CHAPTER 7. RESILIENCY IN HIGH RISK GROUPS: A QUALITATIVE ANALYSIS OF LAW ENFORCEMENT AND ELITE MILITARY PERSONNEL George S. Everly, Jr. and Anne Links Defining Resilience: The Johns Hopkins Perspective Structural Modeling Method Results Discussion References
CHAPTER 8. LEADING FOR RESILIENCE IN HIGH-RISK OCCUPATIONS Paul T. Bartone and Charles L. Barry Introduction Psychological Stress Factors in Modern Military Operations Mental Hardiness Leader Influence on Mental Hardiness Summary and Recommendations Recommendations for Leaders Recommendations for Organizations Conclusion References
CHAPTER 9. AN ECOLOGICAL THEORY OF RESILIENCE AND ADAPTIVE CAPACITY IN EMERGENCY SERVICES Douglas Paton, John M. Violanti, Kim Norris, and Tegan Johnson Introduction Resilience and Adaptive Capacity Satisfaction and Resilience An Ecological Approach Family Organizational Influences xvi Working in High-Risk Environments Organizational Culture Empowerment Enabling Action Task Assessment Global Assessments Interpretive Styles Predicting Empowerment Personal Characteristics Peer Relationships and Team Cohesion Resource Availability and Utility Trust Senior Officer Support The Work–Family Interface Conclusion References
CHAPTER 10. PROTECTING THE PROTECTORS: THE RESILIENCY INTEGRATION MODEL John M. Violanti Introduction Operational Suggestions for the Resiliency Integration Model Traumatic Incidents at Work Organizational Climate Leadership Police Daily Hassles and Uplifts Scale Demand-Control Balance Individual Resiliency Outcome Measures Stress Posttraumatic Stress Disorder (PTSD) Symptoms Future Work Conclusions References Index
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