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How to Deal with Difficult People: Smart Tactics for Overcoming the Problem People in Your Life
Hasson, Gill
Capstone / Wiley / Softcover / 2015-01-01 / 0857085670
Communication / Work-related
price: $22.00 (may be subject to change)
208 pages
Not in stock - ships in 1 to 2 weeks.

DON'T LET PROBLEM PEOPLE GET TO YOU!

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.

Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people.

This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

This book will help you to:

Understand what makes difficult people tick and how best to handle them
Learn ways to confidently stand up to others and resist the urge to attack back
Develop strategies to calmly navigate emotionally-charged situations
Deal with all kinds of difficult people hostile, manipulative and the impossible
Know when to choose your battles, and when to walk away

Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people to make your life less stressful and a great deal easier.

Contents:

Introduction vii

Part One Dealing With Difficult People 1

1 Difficult People and Their Difficult Behaviour 3

2 Is It You? 17

3 Communicating With Difficult People 45

4 Standing Up to Difficult People 67

Part Two Putting It Into Practice 91

5 Dealing With Direct Hostility 93

6 Dealing With Indirect Hostility 117

7 Dealing With Passive People 143

Part Three When All Else Fails 161

8 Dealing With Impossible People 163

Conclusion 185

About the Author 189

Acknowledgements 191

Index 193

About the Author:

Gill Hasson is the bestselling author of the Mindfulness Pocketbook, Mindfulness, How to Deal with Difficult People and Emotional Intelligence. Gill teaches adult education courses in personal development and is an Associate Tutor for the University of Sussex where she teaches career, personal development and academic study skills. Gill is also a freelance journalist and writes articles on personal development and relationships for a variety of magazines, including Psychologies and Take A Break, and for a number of websites.


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authors
Hasson, Gill
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Capstone
Communication
Wiley
Wiley (Trade)
Work-related