Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. Security guards must frequently deal with such individuals in locations as varied as hospital emergency rooms, shopping malls, places of business and isolated warehouses in the middle of the night. In this comprehensive guidebook, Ellis Amdur and William Cooper offer security guards a comprehensive set of strategies to keep themselves, those they are protecting and the general public safe, while functioning at the highest level of professionalism. The first sections of this book define the role of the security guard in the de-escalation of emotionally-disturbed individuals, whatever the cause of their upset. This includes development of a safety mindset, as well as tactical planning. In the second major section, they focus on us: how to hone our intuition and how we can develop a state of integrity and powerful calm, the ideal state of mind to function in crisis situations. They then move on to the heart of the book discussing specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization. In one very important chapter, they discuss interactions with opportunistic and manipulative individuals, people who present a danger to the psychological and physical well-being of anyone whom they come in contact. They then discuss how to de-escalate aggressive and chaotic individuals once a crisis begins. Amdur and Cooper elucidate the various motivations that drive aggression and further delineate the different types of aggression that result. De-escalation tactics are specific - one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can quickly and effectively implement the de-sescalation tactics that are best suited to deal with the aggression one is facing.
About the Author:
Edgework founder Ellis Amdur received his B.A. in psychology from Yale University in 1974, and his M.A. in psychology from Seattle University in 1990. He is both a National Certified Counselor and a State Certified Child Mental Health Specialist.
Since the late 1960s, Ellis has trained in various martial arts systems, spending thirteen of these years studying in Japan. He is a recognized expert in classical and modern Japanese martial traditions, and has authored two iconoclastic books, Dueling with O-sensei: Grappling with the Myth of the Warrior Sage and Old School: Essays on Japanese Martial Traditions, as well as one instructional DVD, Ukemi From the Ground Up.
Since his return to America in 1988, Ellis has worked in the field of crisis intervention. He has developed a range of training and consultation services, as well as a unique style of assessment and psychotherapy. These are based on a combination of phenomenological psychology and the underlying philosophical premises of classical Japanese martial traditions. Ellis's professional philosophy can best be summed up in this idea: the development of an individual's integrity and dignity is the paramount virtue. This can only occur when people live courageously, regardless of the circumstances, and take responsibility for their roles in making the changes they desire.
Ellis Amdur is a dynamic public speaker and trainer who presents his work throughout the U.S. and internationally. He is noted for his sometimes outrageous humor as well as his profound breadth of knowledge. Ellis's vivid descriptions of aggressive and mentally ill people and his true-to-life role-playing of the behaviors in question give participants an almost first-hand experience of facing the real individuals in question.
To learn more about Ellis Amdur, please go to www.edgework.info