Packed with practical pointers and examples, this indispensable, straight-talking guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Chapters cover verbal and nonverbal ways to build rapport and convey respect; how to overcome language barriers, including effective use of interpreters; culturally competent interviews with children and adolescents; and key issues in working with immigrants and refugees. Strategies for avoiding common cross-cultural misunderstandings and producing fair, accurate reports are presented. Every chapter concludes with thought-provoking discussion questions and resources for further reading.
"An excellent contribution to the applied literature and relevant to a broad audience, this volume deserves a place on the bookshelf next to Paul Pedersen, Hugh Crethar, and Jon Carlson's Inclusive Cultural Empathy....Recommended. Lower-division undergraduates through faculty and professionals."--Choice Reviews
"Deftly blends general principles, clinical anecdotes, and information about specific cultures. It strikes the right balance between practitioners' desire to know specific facts about the culture in which they most frequently interact and the need to provide general principles that will help practitioners to become aware of their own cultural biases and to work with clients from any culture....Throughout her book, Fontes maintains a broad focus and includes material of relevance to varied disciplines....Even more impressive is Fontes' ability to discuss sensitive matters of race, ethnicity, class, and language in an honest, informative manner. The reader feels welcomed, whatever his or her degree of comfort and knowledge, and is gently yet firmly taught how to work more effectively with clients from different backgrounds. Readers with little experience interviewing clients from other cultures will be given a framework in which to get started: knowledge about degrees of acculturation, things to think about when preparing for an interview, and how to build rapport....Each chapter includes questions for further thought and discussion, which could be used in teaching and supervision. I recommend this book highly to practitioners of any discipline."--Bulletin of the Menninger Clinic
About the Author
Lisa Aronson Fontes, PhD, is a Core Faculty Member in the PsyD Program in Clinical Psychology at Union Institute & University in Brattleboro, Vermont. She has dedicated almost two decades to making the social service, mental health, criminal justice, and medical systems more responsive to culturally diverse people. Dr. Fontes has published widely on cultural issues in child maltreatment and violence against women, cross-cultural research, and ethics. She has worked as a family, individual, and group psychotherapist, and has conducted research in Santiago, Chile, and with Puerto Ricans, African Americans, and European Americans in the United States. In 2007 Dr. Fontes was awarded a Fulbright Foundation Fellowship, which she completed in Buenos Aires, Argentina. Fluent in Spanish and Portuguese, she is a popular conference speaker and workshop facilitator.