Coaching for BIFF Responses is a 50-minute video that teaches a 10-question model for coaching anyone to write responses that are Brief, Informative, Friendly and Firm (“BIFF Responses”). High Conflict Institute has taught the BIFF method for over six years and it is changing the conversation in divorce cases, in the workplace, between neighbors and among family members.
This video includes videotape examples of coaching everyday people to use the BIFF method. It’s not as easy as it looks! This training session should help you improve your BIFF skills and your coaching skills.
For anyone working with people: lawyers, counselors, teachers, managers, healthcare workers, administrators, government officials – or anyone!