First published in 1989, "Alternative Dispute Resolution That Works" was the first book on ADR in Canada. This second edition includes a new preface by the author that discusses developments in ADR in the last two decades. Written for both practitioners and the general public, Alternative Dispute Resolution That Works is a timeless, invaluable guide to understanding and resolving everyday disputes through creative solutions. --- from the publisher About the Author: Ernest G. Tannis was called to the Ontario bar in 1976, having graduated from Carleton University in 1971 with a B.A. and from University of Ottawa in 1976 with an LL.B. (now J.D.). He became one of the first Chartered Mediators (C. Med.) with the ADR Institute of Canada in 2001. He currently practices as a solicitor, mediator, and negotiation consultant, and writes widely in the field. He co-hosted a weekly radio series and has presented to numerous groups. For more information, go to http://www.adrcentre.org.
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