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Digital, Diverse & Divided: How to Talk to Racists, Compete With Robots, and Overcome Polarization
David Livermore
Berrett-Koehler Publishers / Hardcover / Sep 2022
9781523000920 (ISBN-10: 1523000929)
price: $33.95
240 pages
In Stock (Ships within one business day)

In a world of increasing polarization, Digital, Diverse & Divided shows us how to use cultural intelligence to bridge our divides and authentically connect with those around us.

The divides between us seem to keep growing no matter the issue—politics, race relations, religion, and the list goes on. Tackling polarization isn’t easy, but this book gives us tools to bridge our divides without forcing everyone to conform to the same thinking and behavior.

Cultural intelligence, a scientific model originally designed for working with people from different cultures, is ideally suited to bridge our polarizing differences. In Digital, Diverse & Divided, David Livermore, the leading expert on cultural intelligence, teaches us how to use the method he has taught global executives and foreign diplomats to navigate difficult conversations with anyone.

Livermore uses his renowned work in cultural intelligence to address everyday challenges such as these:

How should I respond to a racist comment?
What should I do when someone is completely closed to a different perspective?
How can I persuade polarized groups to move beyond “agree to disagree”?
How do I handle the emotional fatigue that comes with polarizing conversations and relationships?

Digital, Diverse & Divided combines groundbreaking research, riveting stories, and practical strategies that are proven to build a more culturally intelligent world for all of us.


“In times like these, it’s easy to throw up our hands and conclude that we just can’t get along. But Livermore shows how we can do better—to talk with each other rather than past each other and close the gaps that separate us.”
—Daniel H. Pink, #1 New York Times bestselling author of When, Drive, and To Sell Is Human

“As a White House correspondent, I couldn’t pay the mortgage without being able to talk to—and hear—both Democrats and Republicans, Iowan farmers and Manhattan fundraisers. Just when that feels impossible in today’s America, David Livermore comes along with twenty-five years of research and real-world experience to make it feel doable again. Taking the reader along on his far-flung travels, Livermore pushes beyond red-versus-blue, Black-versus-white and offers practical strategies for connecting and communicating as people first. An important work that is, at once, macro and micro—and just might save us from ourselves.”
—Sandra Sobieraj Westfall, Politics Editor, People, and former White House Correspondent, Associated Press

“As a member of the armed forces, I believe cultural intelligence is the greatest ‘weapon’ we have for accomplishing our mission. With service members and partner nations all over the world, CQ has the power to unlock the full potential of any team or unit serving on land, sea, or air.”
—Captain Jae Yu, US Army Officer and West Point graduate

“What can each of us do to address what feels like an intractable problem in our organizations and communities—polarization? David Livermore shares what he has learned from his own research and journey about what it takes to develop cultural intelligence and build healthy relationships with others different from ourselves.”
—Linda A. Hill, PhD, Professor, Harvard Business School, and coauthor of Collective Genius, Being the Boss, and other bestselling titles

“In the spirit of Michael Lewis, David Livermore weaves an intimate nonfiction thriller of encounters, travels, and colliding worlds of extro- and introspection. Digital, Diverse & Divided is Livermore’s best treatise yet on cultural intelligence.”
—Soon Ang, PhD, pioneering social scientist in cultural intelligence, Nanyang Technological University, Singapore

About the Author:

David Livermore, PhD, is a social scientist devoted to the study of cultural intelligence and global leadership and the author of several award-winning books. He is a cofounder of the Cultural Intelligence Center in East Lansing, Michigan, and a visiting research fellow at Nanyang Technological University in Singapore. Prior to leading the Cultural Intelligence Center, Livermore spent twenty years in leadership positions with a variety of nonprofits and taught in five universities. He is a frequent speaker and adviser to leaders in Fortune 500 companies, nonprofits, and governments, and he has worked in more than one hundred countries. Visit

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