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Making Workgroups Effective, Fourth Edition
Hedley G. Dimock and Raye Kass
Captus Press / Softcover / Jan 2011
9781553222361 (ISBN-10: 1553222369)
Group Psychotherapy / Workplace / Organisations
price: $14.50 (may be subject to change)
144 pages
Not in Stock, usually ships in 3-6 business days

In addition to the basic concepts of workgroup effectiveness, such as leadership styles appropriate for the situation, group structure, individual values and behaviour, and influencing groups for results, the fourth edition of Making Workgroups Effective has doubled its content to fully cover the new groups and different dynamics of the digital generation.

The changes erupting from the digital revolution have led to major paradigm shifts in our society, especially in the role and functions of groups within it. New content in this edition identifies the strengths and weaknesses of the social and cultural changes resulting from digital communication that helps manage group tasks. The digital world permits meetings without travel but risks losing the "human touch". Suggested action steps preserve the "human touch" while utilizing what technology has opened up for us: virtual groups using twitter for task planning and the Internet for data collection. The impact of globalization - multicultural groups, short life-span groups with shifting membership, etc. - and how emotional intelligence [E.Q.] has become as important as I.Q. in leading groups effectively are also thoroughly examined.

Making Workgroups Effective is for the digital generation preparing for group leadership, as well as for the managers/leaders ready to shift their present skills and experience to deal with new group compositions, diversity, shelf life, member expectations, and ways of communicating. This handbook helps readers foster a healthy, productive workgroup environment, even with a large distance between group members.

Instructors from different fields and expertise (management, health, human and social services, recreation, and education) will find the content relevant and can be easily integrated into their courses. Leaders working with groups will also find this to be an invaluable resource.

Table of Contents:


1 The New Realities of Workgroups in the Digital Age and Globalization

The New Group Factors for the Digital Age

Where Do These New Realities Leave Us?

2 Understanding Group Behaviour

Group Leadership

Functions of Group Leaders

Managerial Roles and Behaviours

Transformational Leadership and Management

Women’s Style of Leading

Other Characteristics of Leaders

Leadership and the Group

Leadership Style

Situation Leadership Theories


The Effectiveness Dimension


Some Implications

Sex Differences in Leadership and Effectiveness

Sex Differences in Group Performance

Attitudes versus Behaviour

Leadership Summary

Reader Applications of These Understandings

3 Group Structure

Group Membership

Factors Contributing to Strong Groups

Group Standards and Social Control

The Power of Group Pressure

The Impact of Group Pressure


Group Structure and Goals

Status and Position (Hierarchical Structures)

Influence and Status

Decision Making Structures

Frequently Asked Questions

Social Control and Individual Development

4 Understanding Individuals in Groups

Emotional Needs and Behaviour Patterns

Growth and Development

Interpersonal Behaviour in Adults

What Individuals Bring to New Group Experiences

Similarities to Other Groups

Attitudes, Beliefs and Values

Usual Adjustment Techniques

Hidden Influences and Agendas

Testing the Authority Figure

5 Influencing Groups and Participants

Influencing Groups

Influencing Individuals

Form Groups


Peer Training

Providing Information and Utilization Frameworks

Experiential Learning

Understanding Cultural Differences

Power and Influence

An Integrative Approach to Educating and Influencing Individuals

In a Nutshell

6 New Factors in Working with Groups

Team Involvement and Task Accomplishment in Our Digital Age: The good, The Bad and The Ugly

Context: Semi-Virtual Teams in a Graduate Program

Power, Influence and Trust Issues Emerge

The Digital Village

Semi-Virtual Teams, Virtually Break Down

Lessons Learned

Replenishing Our Human Moments: A Challenge Worth Exploring

Emotional Intelligence: The Other Side of Being Smart

The New Yardstick of Today

Plugged in But Tuned Out

Balancing and Managing Team Emotional Intelligence: The Heart of the Matter

The Inner Rudder: Our Most Precious Resource

Essentials in An Orbiting Space Station:
Choosing the Right Stuff

A Summary of the Significance of E.Q.

Diversity Is a Fact — And a Value

“Walk the Line”: A Glimpse into How Diversity Is Experienced Today

The Diversity Configuration That Emerged

Personal Thoughts

Personal Narrative about Diversity

Making Differences Matter

Space Agency/Space Station. Diversity in Action: A Rare View Behind the Scenes


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