It's What You Don't Know That Counts Discover the important roles chance and uncertainty play insuccessful strategic planning. In this ingenious work, author RalphD. Stacey shows managers how their companies can benefit from theunexpected developments that impact their business and how they canprepare to creatively leverage the opportunities such developmentspresent. He explains how an appreciation of conflict and teamdialogue can help managers discover and build on the innate energyof their organizations. And he illustrates his theories withreal-world examples from Sony, Kodak, Federal Express and othernoted market innovators. Ralph Douglas Stacey is a British organizational theorist and Professor of Management at Hertfordshire Business School, University of Hertfordshire, in the UK and one of the pioneers of enquiring into the implications of the natural sciences of complexity for understanding human organisations and their management. | 
